Meet The Team
The team at Blue Ox Heating And Air is passionate about providing our valued customers with more than just exceptional HVAC workmanship. We want each customer interaction with any staff member to be pleasant, helpful, and stress-free. And finally, we believe in offering that same respect, support, and service to the communities that we are fortunate enough to service. These are the three pillars that keep Blue Ox Heating And Air at the forefront of our industry. And why we are very selective about whom we invite to join our team of LEGENDS.
Exceptional Skills And Workmanship
At Blue Ox Heating And Air, we set the bar very high for our employees. But that is the only way to ensure that our customers will always receive the same high level of HVAC work and elite customer service, no matter which team member they meet. Years of education, hands-on training, and obtaining certifications are required to be invited to join our LEGENDS. But once you join the Blue Ox family, you can be proud to be a part of a company that serves the needs of our customers, the community, and our environment.
Our LEGENDARY Customer Service
We set very high expectations for all of the members of the Blue Ox team. While not every service call or installation job is the same, we expect each customer to receive the same level of attention, respect, and customer service. Our team regularly meets to discuss ways to improve our customer's experience when working with us and ways that we can better meet our client's needs. To join the ranks of the LEGENDS, you must be dedicated to
Look
Engage
Gather
Educate
Nail It
Deliver
each time you arrive at a customer's home. This includes being on time, prepared to begin your job, and having a neat appearance when you enter a customer's house. And most important, demonstrate the utmost respect for each customer and home that you visit.
Communication Skills Are Vital
The time that you will invest in speaking with customers is an essential piece in meeting their needs. Listening respectfully, allowing the customer to explain their concerns and questions, and providing a positive experience will make a lasting impression. A customer will not remember what part you replaced on your last visit. But when they need HVAC service again, they will remember being treated with respect and courtesy. That will earn Blue Ox future business and many referrals.
We Are Also Members Of The Community
Blue Ox Heating And Air is more than just a company working in the cities and towns across Minnesota. We are active members of the community. Showing our support for local charitable organizations and Veterans is only the beginning of how we give back to those who have supported us since 2013.
If you are as excited about customer service and community stewardship as you are about HVAC systems, contact us at 952-208-4570. We want to speak to you about joining our team of LEGENDS.
