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Frequently asked questions
Learn more about Blue Ox
What is the Blue Ox 100% Satisfaction Guarantee?
We stand behind all our work. If you are not 100% satisfied with the service or repair provided by our team, we will happily work to make it right or refund your money.
What are your emergency service hours?
We offer 24/7 emergency service for urgent heating and cooling breakdowns. You can call us day or night, and we will dispatch a technician to assist you quickly.
Are your technicians certified and screened?
Yes. All Blue Ox technicians are certified, background-checked, and drug-tested for your safety and peace of mind.
How long has Blue Ox been serving the community?
Blue Ox was founded in 2013, combining over a century of collective experience from our founding families. We have been proudly serving the Twin Cities and surrounding areas for over a decade.
Do you offer financing for new systems?
Yes. We understand that a new furnace or AC is a major investment. We offer flexible financing options, subject to approved credit, to make necessary comfort upgrades accessible.
What is the Legendary Care Club?
The Legendary Care Club is our maintenance program. It provides members with annual tune-ups for both heating and cooling systems, exclusive repair discounts, and priority 24/7 scheduling.
Do you charge a service fee for diagnosis?
We charge a standard service fee for a technician to travel to your home and diagnose the problem. However, we always provide upfront pricing for any repairs needed, so you know the full cost before work begins.
What should I expect from your technicians regarding cleanliness and conduct?
Our promise is to treat your home like our own. Our technicians are mandated to wear shoe covers inside your house, maintain a clean workspace, and will never use foul language or tobacco while on the job. They are professional, punctual, and polite.
What is the "Legendary Home Services" family?
Blue Ox is proud to be part of a family of trusted home service brands. This family includes Paul Bunyan Plumbing & Drains and EarlyBird Electric, ensuring you have access to expert service for all major home systems under one reliable banner.
